宾客服务接待员

Register all  arrival guests according to established procedures.

根据规定为所有预抵客人做登记手续。

Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system.

正确完成登记，退房，换房程序并确保客人资料被输进电脑。

Maintain cashier float and ensure accurate daily report of all money received.

确保每日的流动资金和正确汇报每日所接收的钱。

Keep abreast of all modifications to accounting policies and procedures.

了解所有最新的政策情况。

Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs.

充分了解所有的促销活动和政策包括季节性包、常旅客计划,和忠诚度计划。

Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/GSM if he/she unable to assist.

在不能解决客人的投诉，询问和要求的情况下，寻求主管或宾客关系经理的帮助。

Ensure that the guests depart the hotel with a positive impression of hotel service.

确保给已经离开的客人留下一个完美的印象。

Perform the audit balances and prepare all reports for audit in an orderly fashion.

执行审计结余，有序的准备所有审计报表。

When Ｏn night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals.

当上夜班,检查报告,准备早上晚报告和为预抵客人准备相应的报表。

Maintain comprehensive knowledge of standard reservation procedures.

拥有全面的标准预定知识。

Ensure front desk work area is kept clean and in an orderly state at all times.

保持前台工作区域的干净，整洁有序。

Is fully aware of the Credit policy.

充分了解信用政策。

Perform related duties and special projects assigned.

执行相关的工作职责以及分派的特殊任务。

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